Question 1

I can't find a pick-up time that works for me at checkout?

Accepted Answer

Send me a message @ 540-300-3118, and I'll be happy to arrange a time that works for both of us.

Question 2

How do I place an order?

Accepted Answer

Choose your items in the shop and follow the checkout steps. Available options and next steps are shown before you submit your order.

Question 3

How much notice do you need?

Accepted Answer

Current availability and any required lead time are shown while you order. Your order confirmation will include the timing details you selected.

Question 4

Where and when is pickup?

Accepted Answer

Available pickup choices appear during checkout. The confirmed location, date, and time will be included with your order details.

Question 5

How can I pay?

Accepted Answer

Payment is due when your order is placed. Secure online payment is accepted through the website.

Question 6

Can I change or cancel an order?

Accepted Answer

Use the contact details in your order confirmation to ask about a change or cancellation. What is possible may depend on the order status and timing.

Because our baked goods are made fresh to order, all sales are final. Please arrive at the scheduled pickup time. A 15-minute grace period is provided.  Orders not picked up within 15 minutes of the scheduled time are considered forfeited and non-refundable. If you need to make changes to your order, contact us as soon as possible. We will do our best to accommodate requests before production begins, but changes cannot be guaranteed.

Question 7

Where can I find ingredient and allergen information?

Accepted Answer

Check the product details for available ingredient and allergen information. Contact us before ordering if you need clarification about a specific item.

Question 8

Do you offer home pickup?

Accepted Answer

No. For the privacy and safety of my family, all orders are delivered to a public meetup location in Stafford.

Question 9

Do you offer large orders?

Accepted Answer

Yes! I’d be happy to discuss larger orders or special occasions. Please contact me for availability.

Ivonne's German Bakehaus

FAQ

Frequently Asked Questions